Refund & Cancellation Policy
Last updated: October 29, 2026
On this page
- Overview
- Project-based services
- Monthly services
- Third-party costs
- Industrial training
- How to request a refund
Overview
We want every client to be happy with our work. This policy explains how refunds and cancellations work.
Project-based services
Upfront deposits secure your place in our schedule and cover discovery and planning work, and are non-refundable once work has started.
If you cancel a project, you pay for work completed up to the cancellation date. Any prepaid amount for work not yet started will be refunded.
Monthly services
Monthly SEO, marketing and support plans can be cancelled with 30 days’ written notice. Fees already paid for the current month are non-refundable.
Third-party costs
Ad spend, domains, hosting, premium plugins, stock assets and other third-party purchases are non-refundable.
Industrial training
Training fee refunds, if any, follow the terms shared at enrolment. Please contact our training team for details.
How to request a refund
Email info@webtech99.com with your invoice number and reason. We respond within 5 business days and process approved refunds within 14 business days.
This policy is a general template and does not constitute legal advice.